Welcome to the DLC Support Zone
This area is available to support you throughout your professional learning journey, providing all the key information you may need during your studies. Along with these resources, our Support Team is always here to help with any questions you might have.
- Contact Information
- Learner Benefits
- Resources
Course Adjustments
As you begin your studies, we understand that you have goals and expectations for what you hope to achieve. These may change over time, and we know that life’s demands can sometimes affect your study pace. You might even find yourself ready to move to a higher level sooner than expected.
Whatever your situation, we’re here to support you with flexible options to help you achieve your professional qualifications. Whether you need to extend your study period, adjust your course level, or explore different pathways, we’re ready to help tailor your course to fit your needs.
- Course Extensions
- IoSCM Membership
- Placing your Course on Hold
- Professional Development and Course Progressions
If you have further questions not covered in the above areas, please get in touch, and we will be happy to discuss them with you.
Extending Your Course Time
When you enrol on to a professional qualification with DLC Training we provide you with flexible and generous course support times to help you achieve a professional qualification alongside your other obligations. We appreciate that at times life can be a juggling act, and therefore, there may be an occasion where a learner is unable to complete their studies before their end date.
In these cases, we are delighted that we are able to offer learners the ability to extend their studies for an affordable fee.
Extensions are available in 3 month bundles. Please note an extension is the course support time provided to you by DLC Training. This fee does not extend any membership or registration you may be required to maintain for your specific programme of study (as dictated by our awarding bodies). If you have any questions on extending your studies, such as which time option is better for you, the Study Support Team are on hand to help.
Learners are required to maintain an active course time in order to submit work and receive feedback. Please consider the marking timescales when calculating which extension you require.
Course time can be extended prior to your course end date. After this time, you will require a Course Time Renewal which incurs an additional administration fee.
Please refer to DLC Terms and Conditions for full details.
Please click on the links below to view current prices and payment options:
3 Month Extension
Extend your study time by 3 months. Payment can be made in full or monthly payment options are also available.
6 Month Extension
Extend your study time by 6 months. Payment can be made in full or monthly payment options are also available.
12 Month Extension
Extend your study time by 12 months. Payment can be made in full or monthly payment options are also available.
If purchasing an extension after your expiry date, this will require time renewal.
Please click on the links below to view current prices and payment options:
3 Month Time Renewal
Renew your course time by 3 months. Payment can be made in full or monthly payment options are also available.
Course Registrations
Registrations must be live throughout your course time, including the Marking periods, On Hold periods, Extensions and verification processes.
Registrations are not included in course extensions and/or time renewals. If you purchase an extension or time renewal that exceeds the registration end date, you would be required to renew your registration also.
To renew your registration, please reach out to the Study Support Team at ioscmsupport@dlctraining.co.uk
| Qualification | Registration Duration |
|---|---|
| Award | 1 year |
| Certificate | 2 year |
| Diploma | 3 year |
| Extended Diploma | 4 year |
| Award | |
| Registration Duration | 1 Year |
| Certificate | |
| Registration Duration | 2 Year |
| Diploma | |
| Registration Duration | 3 Year |
| Extended Diploma | |
| Registration Duration | 4 Year |
Learner Benefits
Access exclusive student discounts and other discounts available to DLC Learners.
Course Hold and Professional Development Options
Course Hold and Professional Development Options
Additional support available to DLC learners
Learners with active course time can take a break from their studies at any point during their learning* by placing their course time on hold.
Studies can be placed on hold for a maximum of twelve months, either taken as one long period or spread across two separate occasions. A hold fee is payable each time studies are placed on hold.
There is a six-month and a twelve-month hold fee available via online payment. If a learner requires an invoice for this service, an additional administrative fee is applicable, as this service is designed to be offered as an online payment.
Upon receipt of payment, your course time is paused, with your remaining study time frozen for your hold period. While your course time is on hold, you cannot access the IoSCM Learning Platform, resources or support provided by us.
Placing your course time on hold will not freeze any membership or qualification registration, both should be maintained by yourself during your hold period.
You can resume your studies at any time during your chosen hold period by contacting the Study Support team advising that you are ready to restart your course. The team will calculate your new end date and reinstate your access and support. Once this is completed, should you wish to resume your hold period, you will be required to purchase a new hold fee.
Your course time will be automatically restarted the day your hold period is due to expire. We strongly encourage you to contact us before this date to ensure you have everything you need to get back on track with your learning. This will prevent you from not utilising your active course time in a beneficial way.
To calculate your current active course time, please revisit your welcome email sent when you commenced your studies. We advised that you save or bookmark the email (the correspondence was titled ‘Welcome to your Studies’ and contained your login details for the learning platform and the other important information you needed to get started).
If you want to place your studies on hold, please select from the links below to proceed to the online payment centre.
For Business Funded Learners
If you require an invoice for either hold fee, please contact the Study Support team advising them of the full invoice details and which hold service you require. Invoices are only available for payments to be made by businesses. Please ensure that your business is aware of your decision to place your studies on hold.
*Learners with less than 28 days of active course time cannot place their studies on hold. Please speak with a Study Support team member about your options.
Continuous development is vital in today’s dynamic and competitive professional landscape. It serves as a foundation for personal and career growth, enabling you to stay relevant and adaptable in a rapidly evolving world. DLC Training can support you with this ongoing process by offering tailored programmes that empower you to take the next steps in your professional journey. With a wide array of qualifications available, you have the opportunity to pursue advanced levels of expertise in your current field or to branch into new areas and industries.
For further information on the range of courses available from DLC Training, Click Here.
Progression to the next level of study or upgrading your qualifications.
As an existing learner with DLC Training you have access to an amazing range of affordable professional qualifications and support services. In addition to this, we are delighted to be able to offer a progression discount to help our global community of learners to further develop their skills, knowledge and professional capabilities.
Speak with the Study Support team to find out how we can help you with your progression today.
Call 0800 012 6770 option 2 or email ioscmsupport@dlctraining.co.uk
Contact us
Please find below the contact details for each team, as well as the areas that they cover to help you decide who you need to reach.
Enrolments Team
Check the progress of your enrolment or registration
Support Team
General course queries
Induction booking
Unit access
Certification
Platform assistance
Progressions, extensions, registration, or hold enquiries
Tutor Team
Unit specific queries
Feedback discussions
Assignment support
**Any emails sent to the tutor support email address must include your Institute, level and unit information in the email title. Alternatively please book a call with your tutor using their Calendly booking link, or email them directly.
Membership Team
General membership queries
IoSCM Hub access enquiries
Membership upgrades
Business Team
Progress updates for businesses